All products purchased from our SHOP are guaranteed for a minimum of 12 months. If you are not satisfied with your purchase, please return the product in the same condition in which it was received within 14 days of the delivery date. After this period, the purchase is considered final.
You can send the product(s) back to the following address:
Retour – House of Pilots
Egide Walschaertsstraat 22/E
Procedure to return goods:
- Products must be packed so they aren’t damaged in transit,
- Returns should be sent on a tracked service, as we cannot be held liable for lost parcels.
- Send us an email at [email protected] mentioning your order number as well as the tracking number and the reason for the return. This will allow us to handle your return as soon as possible.
Please take the following considerations into account:
- If items were supplied as ordered, postage cannot be refunded and exchanges may incur extra postage.
- Personalized or consumable products such as embroidered shirts are not returnable.
- Gift cards are non-refundable and cannot be redeemed for cash.